FAQ
All your questions, clearly answered.
The real questions we receive every day on WhatsApp.
You're probably wondering
Everything you need to know.
What is TwinHeart?
TwinHeart is a Moroccan brand based in Tangier that creates printed personalized books: a child, a couple or a loved one becomes the hero of a story written and illustrated just for them, with their name and face. The cover preview is free, the book is delivered anywhere in Morocco from 249 MAD, and you pay on delivery.
Which cities do you deliver to?
All of Morocco: Casablanca, Rabat, Marrakech, Tangier, Fes, Agadir, Meknes, Oujda, Tetouan, Kenitra… and every other city. Delivery costs 19 MAD, once per order, and takes 4 to 6 working days. You pay the courier.
Which themes can I choose?
Any theme you like: astronaut, princess, Atlas Lions footballer, doctor, superhero, F1 driver, firefighter, dinosaurs, Ramadan… For a couple: how you met, the wedding, Valentine's Day. You can also suggest your own idea — every story is written for one person only.
How do I get my preview?
Click "Create my free preview", enter the first name, a photo, a theme and your phone number. The cover appears in a few seconds, and you also receive it on WhatsApp. It's free and there's no commitment.
How long does delivery take?
4 to 6 working days after confirmation, anywhere in Morocco. Every book is written, illustrated and printed for you — it's not a product sitting in stock.
Is it really personalized, or a standard story?
100% personalized. Either you give us the idea and we write a unique story around the person, or you already have the text and we illustrate and print it as it is. No recycled template, no name simply pasted in.
Does it really look like them?
We keep their features — hairstyle, face shape, smile, eye colour — in an illustrated style. For a children's book you can also choose the photo-realistic style when you create the preview. And the cover is retouched for free until you love it.
Who writes and illustrates the book?
A team, here in Morocco. We write the story from what you tell us and use the best digital illustration tools. Every page is checked before printing: the name, the face, the spelling, the layout.
What's the difference between softcover and hardcover?
The softcover is light and laminated: ideal for a child who handles the book every day. The hardcover is rigid with a solid spine: it's the gift version, the one that lasts for years.
A5 or A4 — which should I choose?
A5 (20×15 cm) is the classic children's book size. A4 (30×20 cm) gives full-page illustrations, more spectacular as a gift (+100 MAD). To impress: A4; for bedtime reading: A5.
How much does it cost?
From 249 MAD (A5, softcover, 40 pages) up to 499 MAD for a 100-page A4 hardcover. Delivery is 19 MAD anywhere in Morocco, once per order even for several books. The exact price is shown while you create your preview.
When and how do I pay?
On delivery, in cash, once the book is in your hands — or by bank transfer if you prefer. Above 500 MAD, a 200 MAD deposit may be requested: each book is made only for you.
Can I see the whole book before paying?
You see the cover, retouched for free until it's perfect, and we can send you the text of the story. However, the complete illustrated book isn't sent as a file before delivery — discovering it when the box opens is part of the magic.
What is the audiobook?
A 99 MAD option: a QR code printed in the book opens a page where a storyteller reads the whole story aloud while the text lights up with the voice. No app to install; it works on every phone. Tick "Audiobook with QR code" when you create your preview (or ask for it on WhatsApp).
What language is the book in?
In the language of your choice: French, Arabic, English, Spanish, German, Italian… and any other language (Dutch, Portuguese, Turkish…) with "Other language" when you order. Same price.
What if the book arrives damaged or with a mistake?
If the mistake is ours — a misspelt name, a book damaged in printing or in transit — we remake it or refund you.
How does it work for a couple's book?
You send a photo of each of you and answer a few questions: how you met, a memory, the place that is "yours". We turn it into an illustrated story, from the first glance to today.
Do you deliver outside Morocco?
This site is set up for Morocco (19 MAD delivery, cash on delivery). For other countries, message us on WhatsApp and we'll see together what's possible.
Another question? Message us on WhatsApp
One last thing
Your best photos deserve more than your phone's gallery.
In ten years, nobody will scroll through your camera roll. But this book will still be on the shelf.
Create my free preview→Free · in a few seconds · you only pay on delivery